Customer Service Agents are the frontline staff of the company they are who customers speak with first. Essentially, they are the voice of the company. If a Customer Service agent is professional, friendly, and can solve a customers needs, that customer will have a positive impression of the company. This pleasant [...]
Quite a few organizations hire employees in internal positions such as human resources, marketing, sales, facilities, cafeteria, accounting or security without adequate training in customer service skills. Generally, unless a customer complains or compliments an employee their supervisor typically assumes that everything is being done well and provides positive feedback on their performance review. [...]
When you open a dollar store you soon discover there are so many different, yet important aspects to the business. There are so many responsibilities that must be dealt with on a daily basis that it can be very difficult to get them all covered. Still other duties might come up weekly or [...]
by Nicki FloutonCopyright © 2009 Do you want your company to provide outstanding customer service? Well, all you have to know is the alphabet! Here are some alphabetical tips to providing high quality service. . . and it’s easy to remember! As easy as ABC! A – Attitude: Maintaining a positive attitude is critical! Positive [...]
What is an organization’s “culture?” It is simply a critical mass of the attitudes and behaviors of its people and groups. The fifteen statements below each reflect an important “cultural” reality impacting customer satisfaction and loyalty. They have shaped our customer service program’s success. Do they shape yours? How is [...]
Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge. You may be a service ace if you both pick the correct answer to each of these ten questions, and understand why these answers are correct. 1. A complaining [...]
These customer service tips will save you thousands of dollars and create a lasting bond with your customers. I was thinking recently about one of my worse home based business nightmares and how it turned out to be a very valuable lesson for creating excellent customer service.
It started out like a great dream. [...]
Customer service representatives (CSRs)
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. First point of customer contact for general inquiries like pricing, products, scheduling etc maintain business relation with clients by providing accurate service so as to promote customer loyalty.
CSRs are people employed [...]
Customers of every kind of business imaginable these days bemoan the state of customer service. While the global economy and the Internet have given businesses the opportunity to serve more clients than ever before, the trend has also given way to impersonal, lackluster customer service. It’s unfortunate that most businesses today [...]
In the current global business scene, it is important to be highly competitive. Companies’ ability to beat and rise up from competition is considered important because revenues depend on it. Of course, it is apparent that competitive firms are more able to generate good income and profits because consumers and customers are reliant [...]